All Mervyn Gers Ceramics’ products are handmade. Everyone in our team is trained and has different skills and experience. We try our utmost to deliver quality products, and every piece that we send to our customers is thoroughly checked for quality and consistency. Our products are fired to a very high temperature to ensure that they are vitrified and durable.
Due to the high temperatures, and the size of our kilns, it is difficult to achieve a perfect temperature throughout the kiln. Very occasionally small areas in the kiln do not reach full firing temperature, and therefore can leave a slightly under fired glaze which is only detected months later. This can result in small hair line cracks which may develop in the glaze. This does not affect the product and it is not weakened.
Our tableware is hardy and durable but we do not guarantee that it is chip or crack free.
Because all out products are handmade, there may be colour and shape variations, which is what makes our products unique and individual. These small variations add to the charm, tactile look and feel of each item.
We sincerely hope that you will enjoy each piece as much as we enjoyed making it for you.
We will only consider replacing or refunding products if we feel that our product is technically defective.